You'll Know Your Cleaners
I personally learn each job. I will initially accompany one of my cleaners, and together we will learn the nuances of your home or office. Either one or both of us will continue on the job for all future cleanings. If a new cleaner comes in, upon your approval I will personally train them on the job, so that you will always know and have a relationship with the cleaner who is cleaning your home or office.
Mutual Respect Cancellation Policy
I understand that unforeseen circumstances can arise, such as a child suddenly becoming sick and needing to stay home. In such cases, I try to remain flexible and will work with you to reschedule the cleaning as soon as possible, or we may choose to skip a cleaning if we are on a regular schedule. I request the same flexibility from a client on the rare occasion that I should need to reschedule a cleaning. If a client continuously cancels or reschedules cleanings, I may encourage them to find a different cleaning service, just as I would expect them to find another cleaner were I to do the same. My policy is one of mutual respect for our cleaning agreement.
If ever we miss something that is part of our cleaning agreement, or if it is not done to your satisfaction, I will take care of it as soon as possible at no charge.